The Lumina Sales blog
Updates, ideas, and practical notes from Lumina Sales on building and selling AI software.
Follow via RSSMost AI retainers die quietly in month three, when the owner cannot point at anything that changed. Here is what actually causes churn in a one to ten person AI agency, why your price is the biggest retention lever, and the monthly routine that keeps accounts past the first anniversary.
Nobody hands an AI buildout off and walks away. Here is the honest split between you, your client and us after launch: who fixes stale hours, why every model your agent runs on has a published retirement date, and what we do not promise.
Three things happen between a signed deal and a live build: intake under your brand, the fulfillment order at wholesale, and the client moving into your portal. Here is the full sequence, who owns which piece, and why the client's own answers set the timeline.
